The Steplin Suite Of Services
Customer Support & Sales Training
Our professional courses can be completed as short 1 or 2 hour/ Half day OR Full Day workshops. Each workshop is customized to the specific needs of your business.
The Workforce is the driving power behind every business. Investing in your workforce training can lead to increased productivity, uniformity and boosting of morale.
Consulting and Market Research Services
Are you launching a new business or are you researching a new niche or field? Are you in need of expert and professional help to build your customer service department?
Our advisory team is made up of experts in market research and we've helped dozens of businesses go from start-ups to fully operational, viable and profitable companies.
Why train for customer service: a quick overview
Our professional courses can be completed as short 1 or 2 hour/ Half day OR Full Day workshops. Each workshop is customized to the specific needs of your business.
The Workforce is the driving power behind every business. Investing in your workforce training can lead to increased productivity, uniformity and boosting of morale.
Your customer service training course should include:
- Customer service skill training
- Customer communication training
- Competency tests
- Consistent monitoring and feedback
Well-trained customer service employees are better at building customer relationships using a broad communication skill set. Not only does this result in a happy customer base, but it also leads to a loyal customer base. When customer service is good, people remember. They tell their friends and they feel loyal to your brand.
To provide good customer service that generates high customer loyalty, you’ll need an outstanding customer service training program that teaches the exceptional service standard you expect.
It's no longer possible to push customer service to the side and expect customers to be happy. People are more connected than ever, and that means they're constantly sharing their experiences - both positive and negative. These days it's important to focus on developing a strong customer service department with well-trained, dedicated employees who have the tools they need to do the job well.
Providing top-notch support is directly related to customer retention and loyalty, as well as increasing overall customer satisfaction. Delighted customers are a great way to guarantee ongoing revenue from them, as well as for bringing in new customers.
This considered, it’s not just your customer service training program that counts — it’s also who you hire. Hiring the right people is the first step, but you’ll also need to consider your onboarding processes, tools training, and ongoing coaching.
Simply inform us of your requirements and our experienced team will draft a course for your review and approval. Once approved let our team of experienced professionals pass on the information to your personnel.
Advisory – Consulting and Market Research Services
Do you need assistance with building your customer service department?
Do you have a new business idea or want to research a new market interested in expanding your business to?
Our experienced team is very passionate about supporting you and your business and helping you achieve your goals.
From evolving customer expectations and emerging technologies to more nimble companies entering industries, businesses today are more at risk for disruption than ever before.
Whether you’re experiencing challenges with company culture, internal processes or need a new business strategy to reflect your envisioned future, we’re here to help.
Our team can help you adapt to today’s market dynamics and continue to compete no matter the threats you might be facing. Tools to enable optimal remote work can help minimize or prevent disruption in your operations.
We can scale our services to support change efforts ranging from tactical improvements through large scale transformation efforts. Our business consultants are experienced leaders and practitioners who are customer-focused, are delivery-excellence driven, and can navigate and manage complex projects, working effectively across diverse business and technology organizations.
Whether your company is undergoing a significant transformation or you need to strengthen your culture, we’ll help your leaders equip and empower your people organization and culture to thrive.
Contact us now for a personalized advice on how our team can help you.